It is a condition of our warranties that the products are installed by a licensed plumber.

Return and exchange policy:

Please note, goods must be returned in their original condition. Ostar reserves the right to charge a 20% re-stocking fee of the cost of the goods to be returned (not including freight). Freight arrangement and cost will be the customers’ responsibility.


Service Call Form:

If you request a onsite service, please download this Service Call Form and email to For Ostar Melbourne, please download this Service Call Form MEL  and email to


Sink Care:

Maintainning your sink’s shine is a matter of a few simple steps. Just bear in mind these few simple Dos and Don’ts.